A 99.9% Server Uptime
We’ve built our shared website hosting platform using reliable hardware components and significantly tweaked software. Our administrators have installed a tweaked version of Security–Enhanced Linux on all our machines to ensure maximum safety and reliability. We have added a number of DDoS prevention appliances coupled with powerful firewall software to make sure our network is invincible and secure.
Our Linux shared website hosting packages packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements delivered by Juniper. Additionally, on each and every router, we’ve put a firewall with a complex set of rules so as to sift all dubious requests.
Because of this, in each of our data center facilities – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to reduce all potential risks with our cloud hosting plans and even though we provide topflight customer support, there are occasions when the client simply isn’t happy with what we are offering. Or he wants to move to a more robust hosting service, such as a virtual private server or a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not fully pleased, you will get a full refund.
24/7 Technical Support
In the event that you have a hosting firm, your technical engineers are of vital importance. Because of this, we’ve punctiliously picked a very accomplished group of techs, each with lots of years of expertise behind his back. With their help, we offer 24x7 support with all our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All customer service requests are replied to in under an hour and our average support ticket response time is just twenty minutes!