Being able to communicate with your shared website hosting company when you have any questions or experience any difficulties is quite important and how quickly they'll answer and take action is essential, especially if your website is business-oriented, as more downtime often means losing prospective customers. The support solutions are, in addition one way to distinguish actual suppliers from resellers. The second typically respond only to emails or support tickets and you will need to wait for a whole day or even more in order to get a response. In case the issue needs a few replies, you'll end up losing several days in order to have a problem fixed. When you use the services of a legitimate and reputable website hosting company, you should be in a position to contact the support at any moment and receive a prompt reply whatever the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

All of our Linux shared website hosting packages include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our web hosting solutions well before you make a purchase or you are an existing customer and you have a question or some problem, you're able to contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - several phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any issues that need additional time to investigate and handle. In contrast to various other web hosting service providers, our trouble tickets come with a guaranteed maximum reply time of just one hour, therefore regardless of what your trouble is, it will be resolved timely and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we supply feature 24/7 customer and technical support, so whatever the issue you have, you are able to contact us and we will assist you in a timely manner. Our guaranteed reply time for every email or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the response time rarely is more than 20 minutes. In addition, we provide phone support with several local numbers around the globe and a live chat, which means that you will be able to contact us and find more info about our services even if you don't have an account yet. We can help you with any question or a difficulty you have - payment methods, package specifications, e-mail setup, website hosting account settings, and so on. If you employ our services, you will not ever experience a scenario where you need to wait for a day or two to get a problem resolved like you will need to do with many other companies.