You will find a lot of shared website hosting companies on the market today, yet the majority of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will receive through this particular channel of communication may vary based on the service provider - several of them provide expert phone support, while others offer common and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved through a trouble ticket, particularly when the issue has to be escalated. Nonetheless, it's good to know that you can get in touch with your website hosting provider since there're countless small-scale issues which can be taken care of without difficulty and in a timely manner with a call, not mentioning that you are able to get additional info about the services before you become a client.

Phone Support in Shared Website Hosting

In case you decide to acquire one of our Linux shared website hosting packages, you'll be able to get in touch with our customer support crew over the telephone for 14 hours per day. We can help you select the most suitable package for your sites since we think that it's better to discuss such issues with a live person. In case you already have an account, we can assist you with your sales/billing questions as well as general issues, even with some tech situations which do not require a lot of time or escalation to a system administrator as it is more appropriate to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We now have phone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we offer feature live phone support for 14 hours a day. In case you are unsure which plan will be suitable for your sites, you'd like to learn more about a plan's specs or you'd like to have any other kind of info on our solutions, you have the option to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will assist you. If you already have an account, you can contact us about general and sales matters, although we're often able to help with many technical issues as well. For strictly tech problems you should take advantage of our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the best option in case the trouble requires additional time to be solved or it needs to be escalated to our system administrators.