Should you ever encounter a problem with your website and be unable to take care of it yourself, ask the respective hosting company’s client support staff to help you bring the website back online. A swift solution would be the perfect scenario, but lots of hosting companies answer within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be resolved swiftly, your site may not function properly or may not be reachable whatsoever for an extended interval, so you may lose potential clients since it is extremely unlikely that anybody would ever return to a website that’s broken. With this in mind, you should make sure not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely fashion. If a script update doesn’t go smoothly or if you delete something unintentionally, for example, the website must be restored swiftly so as to prevent lengthened unreachability.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to get an answer to a customer support ticket or an email. Regardless of when you touch base with us, we will reply to you within less than 60 minutes with any technical and pre-sales questions that you may have. The fact is, our real reply time hardly ever surpasses 20-30 minutes. As we are on duty 24/7/365, you’ll always receive assistance in a well-timed manner and we know just how essential this is in the digital era. Soon after you contact us, we will reply to your queries. If you stumble upon any technical difficulty, we’ll handle it instead of you, or we’ll give you all the needed information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand how essential it is to obtain quick help, we promise that you will never need to wait around for more than one hour to obtain an answer to any trouble ticket that you open through your semi-dedicated server CP. In fact, you will rarely need to wait for more than 20-30 minutes and this applies to any query no matter what its nature is – general, technical or billing. What is more, our client and tech support team is working 24x7x365, which suggests that even in case you submit a ticket during official holidays, you will invariably get a fast response, which will contain the answer to a query, the solution to a predicament or the information required to sort out an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever need to waste a whole day hanging around waiting for a reply like you would with lots of other web hosting providers.