A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It is an efficient method to receive some information about the website hosting services or get some issue resolved as you are talking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced chance of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you'll be able to do another thing while the representative examines the issue involved. Also, you are able to join a live chat room from any computer that's connected to the web, avoiding the phone fees that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Website Hosting

As a part of the support services that we supply for all our Linux shared website hosting packages, we now have live chat support that is available 24/7, even on holidays. You can get in touch with us regardless if you already have an account or not, because we can assist you with all kinds of things, ranging from providing you with common information about our services in case you are not our client yet and you're interested in purchasing one of our packages, to helping you with setting up an email account in an e-mail client. A part of the problems are more complex and time-consuming, so you'll have to employ the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so whenever you have any questions about our Linux semi-dedicated packages, you're able to talk with our customer support team whenever you need regardless if you've already obtained an account or not. In general, the chat service is for billing, pre-sales and general questions and issues, but we will assist you with a lot of technical questions too. We can help you pick the ideal package for your websites in case you do not have an account yet, we can reply any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your PC or smartphone - all this will be done promptly since our live chat service is online all day, each and every day. Whenever you require assistance, you'll be able to speak to an agent and save considerable time.