Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our Linux shared website hosting packages is not separate from the web hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just a couple of mouse clicks, without ever signing out of your account. The ticketing system includes a quick-search box, so you can track down de facto any support ticket that you have submitted in the past, if needed. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to deal with a specific problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which means that you can receive swift assistance at any specific time and if our customer service team advises you to do something inside your hosting account, you can do it on the spur of the moment without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which goes to say that you won’t require an additional support platform to touch base with our customer support staff – you can do this on the spot the moment you experience an issue. Opening a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. With our smart search option, you can swiftly track down any ticket that you have already opened. You can post a ticket at any given moment whatsoever as our help desk staff members are at your disposal 24 hours a day, 7 days a week and respond in less than one hour, even though it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about the need to log in and out of 2 or more platforms to solve a simple issue.