A ticketing system is the most popular correspondence medium that web hosting providers offer to their clients. It is usually part of the billing account and is the fastest way to resolve a problem that requires a certain period of time to investigate or that needs to be forwarded to a server administrator. Thus, all comments given by either party will be kept in one and the same location in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you’ll need to log in and out of at least 2 accounts to carry out a particular task or to contact the company’s tech support team. If you’d like to administer a handful of domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. Furthermore, it may take a considerable period of time for the provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our Linux shared website hosting packages is not separate from the web hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just a couple of mouse clicks, without ever signing out of your account. The ticketing system includes a quick-search box, so you can track down de facto any support ticket that you have submitted in the past, if needed. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to deal with a specific problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which means that you can receive swift assistance at any specific time and if our customer service team advises you to do something inside your hosting account, you can do it on the spur of the moment without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which goes to say that you won’t require an additional support platform to touch base with our customer support staff – you can do this on the spot the moment you experience an issue. Opening a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. With our smart search option, you can swiftly track down any ticket that you have already opened. You can post a ticket at any given moment whatsoever as our help desk staff members are at your disposal 24 hours a day, 7 days a week and respond in less than one hour, even though it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about the need to log in and out of 2 or more platforms to solve a simple issue.